Contact BT for free by calling their freephone number 0800 800 150 or phone their customer service helpline 0843 504 7163. Having a free 0800 contact number as well as a business-rate alternative means it is more likely that you will be able to reach an advisor when you call them.
Phone BT about your landline, broadband, sports or TV package by calling either their main contact number 0843 504 7163 or their freephone helpline 0800 800 150. These BT general enquiries helplines are open 8am-8pm Monday-Friday and 9am-6pm Saturday-Sunday. If you would like to join BT or you are moving to a new address please call their new customer/home mover helpline 0800 100 400. Contrastingly if you would like to cancel your BT service please phone their dedicated cancellations phone number 0800 783 1401. If you are unhappy with how BT have treated you or to make a complaint about a specific broadband, landline or Sports service please call their London head office phone number 0207 356 5000. Finally phone 0800 433 311 for free to pay a BT bill, to check your account balance or to manage your direct debit payments to BT.
BT Postal Address
It is usually quicker to call BT on their phone helplines, however if you don’t need an immediate resolution to your query then please send your general enquiries or complaints letter to their official postal address:
Customer Service Manager,
BT Customer Correspondence Centre,