Virgin Media Contact Number: 0345 454 1111

Call Virgin Media on their customer service contact number 0345 454 1111 to report a fault with your broadband internet service or television boxset over the phone.


Virgin Media Customer Services – 0345 454 1111

You should phone the Virgin Media customer service contact number 0345 454 1111 if you have enquiries about your broadband internet tariff or digital television subscription. Callers can also use this number to report any technical issues with any service included in their Virgin Media package, whether relating to an issue with a fibre optic broadband connection or when tuning channels into their television box. If you are experiencing slow internet speeds then the customer service representative can provide troubleshooting assistance to repair any connections before making an appointment with a BT Openreach engineer. You can also use this number to upgrade your package to include premium HD channels or Sky Sports channels as part of the ‘Fully Loaded Full House’ deal. Alternatively, if you are unhappy with the expense of your monthly package then you may wish to remove channels or the number of TV boxes in your household to reduce the cost of your tariff. You can also dial this number to cancel your subscription to a Virgin Media service but note you will will be subject to a cancellation fee that is dependent on how long is left in your contract deal.


Virgin Media Payments – 0800 064 3777

You can also call Virgin Media on their freephone payments helpline number 0800 064 3777 to pay an outstanding bill over the phone. For instance, if you don’t currently pay for your Virgin Media services via direct debit then you may want to make a credit card payment over the phone. Moreover, if you have any questions regarding your bill or if you believe that you have been overcharged then you discuss the possibility of claiming a refund. Alternatively, if you would like to speak to a sales representative to become take out a Virgin Media subscription then you will also have to pay for fibre optic broadband and set-top box installation.


Cost of Calling Virgin Media

The Virgin Media customer service line runs a local rate contact number meaning that you will only be charged the same standard per-minute rate as a UK geographical call to get in touch. However, you will be able to get in touch with their billing department for free as the helpline uses a freephone 0800 number. Virgin Media is available to be contacted 7 days a week as their call centre is open during the hours of 8am-10pm Monday to Sunday.


Virgin Media Phone Numbers

Virgin Media Department UK Customer Service
Customer Service 0345 454 1111
Payments 0800 064 3777
Sales 0800 052 0422


Write to Virgin Media

If you are unhappy with the service provided by the company then you should send a written complaint to the Virgin Media customer service office via their UK postal address but appeals may be directed to the UK Financial Ombudsman:

Virgin Media,
PO Box 333,
Matrix Court,
SA7 9ZJ,
United Kingdom